Terms and Conditions

Last updated: November 18, 2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://corkcrafts.ie website (the “Service”) operated by Cork Crafts (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Cork Crafts.

Cork Crafts has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Cork Crafts shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Ireland without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Terms of Sale

These Terms shall be governed and construed in accordance with the laws of Ireland without regard to its conflict of law provisions.

Shipping and Delivery

FREE shipping: IRELAND, UK, EUROPE, Worldwide

Your item will be shipped for free by registered tracked post from An Post straight to you anywhere in the world.

Delivery times:

Ireland: 1-2 working days

UK: 5-7 working days

Europe: 5-7 working days

USA: 7-10 working days

Australia: 10-12 working days

Rest of the world: 10-12 working days

Working days are Monday to Friday excl. Saturdays, Sundays, Good Friday and Bank or Public Holidays.

A signature will be required upon receipt of your item(s) to ensure safe delivery.

Items will be dispatched within 1-2 working days. Once your online payment has been authorised you will receive a further email confirming acceptance of order and an email with a tracking number when the item will be dispatched.

WorldWide Shipping Delays:

If you haven’t received your item within estimated days after dispatch, we start an investigation at the local post office. Most of the time an item is held by customs. Please, consider that postal delays are not a seller’s fault.

Currency and Payments:

All prices on this site are quoted in Euro and Payments are accepted through all major payment credit cards. This method assures you of security and confidentiality as we never store your payment details being the transaction dealth by Woocommerce The website is created and powered by WordPress.com

Returns:

If you are unhappy with your item you can return it , but , please, notify the seller by e-mail:  info@corkcrafts.ie before return.

Returns will only be processed under the following conditions:

We ask that you return the item within 15 days of dispatch.

Note that corkcrafts.ie is not responsible for return postage, and remember that financial responsibility for goods that you return is yours until the full return is received by us.

Items must return in a saleable condition, this means returning the item in its original condition, unused, in its original packaging, with tags still attached.

Once we have received the returned item(s) we will consider the condition of the goods being returned before authorizing refunds or exchanges. After we have accepted your returned items, we will reimburse the price you paid via PayPal.

Returns that are damaged may not be accepted and may be sent back to the customer and/or a refund refused.

When you return goods, please retain proof of postage.

If you have any queries regarding your return, please email

You will receive a confirmation email from us upon receipt of your package and when your refund has been processed.
Refunds will only be paid back to the original payment method. It can take up to 10 working days.

Note: sale’s items and custom made items can not be returned.

Warranty:

As per Portuguese Law all products manufactured in Portugal have a 2 years factory warranty and we are happy to offer this warranty in Ireland under the following conditions:

During the warranty period, the product with a manufacturing defect will be replaced by a similar model when repair is not possible.
Therefore, whenever the Customer considers that the product purchased has a production defect, he should contact CORK CRAFTS through the email info@corkcrafts.ie, indicating the order number and presenting the corresponding invoice, explaining the defect and if possible sending photographs of the product. defective item.
Your email will be reviewed and confirmed if it is a product defect or defect inherent in the manufacturing process The process will be as follows:

1 – If it is found to be a defect in the product, we will replace it at no cost, and Cork Crafts will contact the Customer with a view to scheduling the non-compliant collection, bearing all return and return shipping costs on the costumer.

2 – If it is found to be a defect inherent in the manufacturing process, ie when the product was sold with an express indication that it contained the defect in question, the product may not be returned.

NOTE: Excluded from this Warranty are products that show signs of breakage, deterioration or/and oxidation. Loss or theft of the product is not covered by this policy. Defects caused by impact, use of force, improper use, improper maintenance and cleaning, neglect, misuse, modification, unauthorized repair, accident or normal wear and tear are excluded from warranty. and also the damage caused by the use of other products, either in conjunction with the products we sell or isolated.

About Children (Under 18)

For their protection, we ask that children and young people do not place an order or submit personal information to us. We are happy to receive orders on their behalf by their parent or guardian.

Privacy Policy

We respect your right to privacy and your desire for a secure online shopping experience. We do not sell, trade, or rent your personal information to other companies. However in order for us to process orders, we require your name, billing address, email address, contact phone number and payment details. This personal information is used to administer your account from the point of order through to shipping of your products.

Contact Us

If you have any questions about these Terms, please contact us.